Setting or resetting my BeamReaders password says "Invalid"
If you are creating or reseting your BeamReaders VoxDental or VoxCommand password, please ensure that the following criteria are met:
- Password is at least 8 characters in length
- Password contains at least 3 of the following:
- Lower case letters (a-z)
- Upper case letters (A-Z)
- Numbers (0-9)
- Special characters ( ! @ # $ % ^ & + )
In rare situations if, you're meeting all the requirements for password reset and still seeing the "invalid" message, try removing special characters, like asterisks * and use one of the following: ! @ # $ % ^ & +
Reach out to us at +1 916.771.3505 or brsupport@beamreaders.com if issues persist.